AI Specialist

Help businesses unlock the power of AI! Combine technical expertise with strategic client interaction to drive innovation and transform customer experiences with CM.com’s advanced AI solutions.

About us 

Imagine a world where every interaction feels effortless. At CM.com, we’re making that vision a reality by placing AI at the core of everything we do.

The world has never innovated as quickly as it is today, and CM.com is at the forefront of innovation again. From the SMS or WhatsApp messages you receive to the tickets you grab for your favorite festival or the chatbot that helps you solve a problem—our solutions are transforming the way businesses and people connect. 

All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.

Now, we’re looking for an AI Specialist to assist our amazing clients and further improve our Engage products.

What you will do

As an AI Specialist at CM.com, you’ll take on a key role in helping businesses unlock the full potential of our advanced AI solutions. This is not just a technical role—it’s a strategic position where your expertise and experience will directly impact our clients’ success. You’ll focus on building strong relationships with clients, guiding them in integrating AI into their operations, and ensuring our solutions deliver measurable value.

You’ll primarily work with two of our flagship AI products:

• Inspire: Our AI-powered personalization engine that helps businesses elevate customer engagement through tailored experiences, such as personal recommendations and predictive reactivation campaigns.
• Halo: Our advanced Agentic AI platform that goes beyond traditional query-based systems, offering proactive, future-ready support to transform tasks and business processes.

In this role, you’ll combine technical expertise with strategic customer interaction. You’ll educate and advise clients on how to effectively use our AI products, set realistic expectations, and tailor solutions to meet their unique needs. Success in this role requires a deep understanding of AI, as well as the ability to translate complex concepts into actionable insights for clients.

You’ll also collaborate closely with our product development team to refine and enhance our AI solutions, ensuring they align with market needs and client feedback. Additionally, you’ll analyze challenges and opportunities related to AI implementations, offering creative and practical solutions that drive results.

This is a hands-on, dynamic role that goes beyond desk work. You’ll regularly visit clients on-site, in addition to working from our offices in Tilburg, Breda, and Amsterdam. By combining your technical expertise with your ability to build strong client relationships, you’ll play a pivotal role in laying the foundation for long-term partnerships and driving the growth of CM.com’s AI solutions.

In short, this role is ideal for professionals with a strong foundation in AI who are eager to make a meaningful impact, helping businesses transform their operations and customer experiences with cutting-edge AI technology.

You connect with us, if you 

If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.
• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.
• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.
• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change

Additionally, you ideally have

• A Master’s degree in AI, Data Science, or a related field
• Demonstrable knowledge and experience in applying AI concepts in practical situations
• Strong analytical skills with the ability to identify and solve complex problems
• Data skills: experience with SQL, query capabilities, and interpreting results through dashboarding
• Fluent in English and Dutch
• Data Science knowledge: understanding of Generative AI (GenAI), Consumer AI and Agentic AI

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

We can only consider candidates who already hold a permanent work and residence permit for the Netherlands. For this position, we are not offering visa sponsorship now or in the future. We emphasize this to be upfront and to avoid any misunderstandings or disappointment.

At CM.com, we are proud of our unique company culture. To keep our culture alive, we love working from the office. We advise to check if you live within reasonable commuting distance of the office(s) listed in the job description.

Why join CM.com?

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com Club Member, you'll unlock the following benefits:

• Join the club: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.
• Fuel your mind: Daily healthy lunches and snacks to keep you energized.
• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.
• Invest in your future: A solid pension plan.
• Take your time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days
• Own your success: Become a shareholder with our Employee Share Purchase Program.
• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.
• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs.

About CM.com

Founded in 1999, CM.com has grown into a global leader in conversational commerce, with solutions spanning Connect, Pay, Live, and Engage. Our mission is simple: to make life easier for businesses and their customers through cutting-edge technology.

Our ambition is to be an AI First company, meaning we don’t just use technology; we live it. CM.com is the place for innovators who share our enthusiasm for AI—whether they're powering up our products or transforming our own operations. If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.