Data Analyst - Configuration Management Database (CMDB)

At a glance

You will work at a future-oriented bank where the customer is always put first. Within IT you will be working in the Platforms & Technology department (P&T). P&T is providing future-proof IT platforms & technologies which can be consumed via self-service mechanism and allow a shorter time to market for (new) functionalities. Sustainability, accessibility, safety and transparency are important goals.

Your job

CMDB stands for configuration management database, a database that clarifies the relationships between the hardware, software, and networks used by an IT organization. The CMDB stores information on the configuration of items like hardware, software, systems, facilities, and even personnel. This configuration data can include interdependencies between items, the history of changes to each item, and class and attributes—such as type, owner, and importance—for each item.

It’s the job of the SACM team to define which items should be tracked and how to do so. The goal of the CMDB is to give ABN AMRO the information needed to make better business decisions and run efficient ITSM processes. By centralizing all configuration information, leaders can better understand critical CIs and their relationships. CMDBs are important in impact analysis, root cause analysis, legal compliance, incident management, and change management.

The primary goals of the SACM process can be summarized as:

• Support efficient and effective service management processes by providing accurate configuration information, thereby enabling the various process roles to make the right decisions more quickly.
• Identify, control, record, report, audit and verify service assets and CI’s, including attributes and relationships, throughout the service lifecycle. Data quality is key here.

Working Environment

The Service Asset & Configuration Management (SACM) team is an international team with colleagues in The Netherlands and India. The team is happy to welcome talent with growth potential and colleagues who are not afraid to take on a new challenge. In this diverse team, colleagues attract each other and form a "club" that you can easily join! We are a self-steering SCRUM-team, that works close together with the technical CMDB team. The core values of the team are that we look out for each other, are thinking out of the box, and we keep it simple and highly automated.

The team follows the principle of hybrid way of working, which means you will spend one or two days per week in the office. The rest you will be working from home.  

• The team works according to the DevOps & Agile methodology. Every morning you attend the stand-up in which the tasks are divided and monitored.
• You are working on improving the quality of the CMDB, based on user stories.
• You will make sure that the CMDB is up and running. There are incidents (data quality issues) that occur that you are going to look into and eventually will fix.
• For your work you often engage with various stakeholders such as other IT departments, and software suppliers.

Your profile

Someone who is a team-player, takes initiative, and communicates clearly in English (verbal and written). The candidate must have an eye for details, is curious and eager to learn, being able to work independently, work in a structured and generic way, and take initiative. The candidate should be able to perform data analyses on CMDB data, understand the importance of CMDB data and knows or wants to learn how to present the results from his/her analyses. Being able to find root causes when data quality is not up to par and thinks about possible solutions to rectify the data quality issue, is part of the job. Preferred knowledge and skills:

• University degree in computer science,  with focus on processes and data
• Data analysis, Data processing, Creating reports and Consulting
• Knowledge on ServiceNow is an MUST
• Knowledge on ITSM/ITIL processes
• Knowledge on ServiceNow CMDB
• Excel, pre: SQL, BI-tools, MS Access

We are offering

• The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget.
• The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
• Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
• Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
• Possibility to work from home (in consultation with your team and depending on your position).
• An annual public transport pass with free public transportation throughout the Netherlands.
• An excellent pension scheme.

Interested?

Are you interested? Please apply. We look forward getting to know you.

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.